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FREQUENTLY ASKED QUESTION
How long does it take to be approved?
Applications are typically reviewed within 1 business day.
Once approved, you'll receive access to:
- Wholesale pricing
- Online ordering
- Exclusive education opportunities
- New product launches
- Wholesale-only promotions
- Dedicated account support
Our goal is to make getting started as simple and seamless as possible.
Who can apply for a Baciami Wholesale Account?
Our wholesale program is exclusively available to qualified hair professionals and businesses, including:
- Hair salons
- Independent hairstylists
- Hair extension specialists
- Hair loss practitioners
- Beauty businesses expanding into extensions
Simply complete the application form and our team will review your account. Once approved, you'll receive access to wholesale pricing, education, and exclusive member benefits.
Do you offer training and ongoing education?
Absolutely.
Education is one of the biggest reasons professionals choose Baciami.
As a wholesale partner, you'll gain access to our education ecosystem, including:
- Hands-on training across Australia & New Zealand
- Online education available 24/7
- Beginner through advanced extension methods
- Hair loss system training
- Business and consultation training
- Lifetime support from our education team
- Private community of like-minded professionals
Whether you're completely new to extensions or looking to master advanced techniques, we're here to support you every step of the way.
You can enquire about our education HERE
Is your hair ethically sourced and cuticle aligned?
Yes.
Every strand of Baciami Hair is made from premium Remy human hair with the cuticle carefully aligned in the same direction from root to tip.
Unlike lower-quality hair that undergoes heavy acid processing to disguise damage, our hair is selected and processed to preserve its integrity, resulting in:
- Exceptional softness
- Reduced tangling
- Longer lifespan
- Natural movement
- Beautiful shine
It's one of the many reasons thousands of stylists trust Baciami every day.
How quickly do you ship?
We know your clients can't wait.
That's why we offer:
- Same business day dispatch on most orders placed before our daily cut-off time which is 10am
- Express shipping Australia-wide
- International shipping to selected countries
- Live tracking on every order
Our goal is to get your stock to your salon as quickly as possible so you can keep your appointments running smoothly.
What is your returns and warranty policy?
You can find our policies and procedures listed HERE
Do I have to place large minimum orders?
We're far more than a hair supplier.
When you join Baciami, you gain access to:
- Premium luxury Remy hair
- Over 40 professionally blended colours
- Multiple lengths and application methods
- Industry-leading education
- Lifetime support
- Marketing resources
- Business coaching
- A passionate community of salon owners and educators
We're invested in helping your business grow,not just selling you hair.
Do I have to place large minimum orders?
No.
We understand every business is different.
Our wholesale program is designed to support both growing salons and established extension specialists, allowing you to order what you need while still enjoying professional pricing and ongoing support.
Our team can also help recommend stock levels based on your business and clientele.
