Baciami hair extensions , both our permanent tape, genius , machine and silk weft extensions, along with our temporary clip in range are all 100% European single donor human hair. They contain no coatings or false fibres.

Every bundle of our hair will vary in lifespan. This is due to the hair being 100% human and coming from different donors. We suggest lighter colours get replaced between 6-8 months ( possible evn 12 or more depending on the care, however in that time they may need trims and end up shorter. )

Darker colours should last up to 12-18 months with correct care and will also need trims over time which may result in needing replacing sooner. 

The home care and heat styling regime will greatly impact the time span of the hair extensions and every client will differ. 

Our hair has a 100% cuticle correct guarantee. This means the cuticles on the hair extensions have all been placed the correct direction when being manufactured. This will prevent any birds nesting or matting in the extensions and if for some reason they do matte up, we will ask to recei e them back for analysis and then can either refund or replace them for you.

We offer a 3o day exhchange or credit on any non-faulty items . We don't refund on change of mind however we do refund on matting hair or faulty goods. Our policy is to return the goods for analysis for any concerns and for exchanges or credits you will need to return the products at your own postage costs and may incur extra postage costs to send more goods out in exchange on change of mind. 

We don't have a guarantee on split ends of hair colours fading as this is the nature of human hair and home care and wear will greatly impact every customers experience.

We advise against using any olaplex or plex systems on our hair as they can deteriorate the tops of the extensions where the glue sits. We also recommend only using hair extension specific moisture products and to stay away form large amounts of protein. Always use a leave in oil or conditioner and ensure heat protection is used when both drying or heat styling every single time. 

Our 100% silk head caps are also a great way to ensure longevity as they prevent any tangling and excessive brushing when sleeping and waking up .

We use Australia Post for shipping all of our AUS and NZ orders. We also use UPS for international orders. Standard orders without express generally take up to 7 days and will depend on Aus Post and their timing. Express orders with Aus Post state 1-3 days in general. UPS express and internatinoal orders generally take up to 7 days.

Hair extensions will naturally fade as they have been toned or coloured initially to get the colours that we stock. We recommend 6 week top ups on toners or gloss colours , and 12 week full re colours for root stretch colours or foiled looks. This should all be done by a qualified hairdresser with experience in colouring hair extensions. Home care colouring products such as purple shampoo and colour shampoos can also be used in small quantities as to not overtone which can be difficult to remove.

Sunscreen will turn hair extensions gold or orange due to the active ingredient in it avabenzole. You can avoid this by using mineral sunscreens without this ingredient . It is extremely difficult to remove and shoiuld be avoided to start if possible.